We're All About Making It Easier For You....
Your complete shopping satisfaction is our Number One Priority!
If an item you ordered from CoolStuffExpress.com does not meet your expectations, simply contact us for assistance and Return Merchandise Authorization (RMA) within 30 days of receiving it.
NO HASSLE GUARANTEE!
Our team members will be happy to assist you with exchanges or replacements for CoolStuffExpress.com items purchased through our online store or received as gifts.
Returns to Our Processing Center
Upon receipt of the RMA, please return your order to the address below.
All items must be in same condition as received, resellable, and in their original packaging with all materials included - instruction manuals, warranty cards, accessories, etc.
We recommend that you insure the package prior to shipment as CoolStuffExpress.com will not be responsible for lost or damaged shipments.
Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box to prevent damages during return shipment. Enclosing your original packing invoice will help us expedite your return.
Returns Dept. (YOUR RMA # HERE)
126 S. Union Street
Traverse City, MI 49684
Once the return is received and processed, we will issue your refund less any applicable charges to the original payment method.
Please allow 2 weeks from the time your return is received at our warehouse for your refund to post.
All sales are final for shipments outside the United States.