We ship next business day. Information is based on recommended shipping deadlines by Fed-Ex and by the United States Postal Service for Priority Mail shipments. This is a guide ONLY and does not constitute a guarantee by CoolStuffExpress.com. Holidays We observe the following holidays and orders will not be shipped out on these days: New Year's Day New Year's Eve Independence Day Memorial Day Labor Day Thanksgiving Day Christmas Eve Christmas Day

How are my shipping costs determined?

We work hard every day to bring you the lowest possible shipping cost. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. You will see your actual shipping cost during checkout.

Where can I ship my order?

We ship most items to all 50 states plus these U.S. protectorates and territories: American Samoa, Guam, Northern Mariana Islands, Palau and U.S. Virgin Islands. We ship most items to APO/FPO military addresses using USPS. We will contact you if items we cannot ship to these addresses due to weight or size limitations. Further restrictions on item type, size and weight may exist in the country where the APO/FPO address is located. Please contact your post office to verify item type, size and weight restrictions for the country where your APO/FPO address is located. Except as stated above for APO/FPO addresses and U.S. protectorates and territories, we do not ship to international destinations except Canada.  Some products may not be acceptable for international destinations due to power requirements, and/or the fragile nature of certain products.  Note:  All items are in original packaging, CoolStuffExpress.com is not responsible for lost, damaged, or defective products shipped to international destinations. 

Split Shipments

We may fulfill the items in your order at different times and with different vendors, so your order may arrive in different boxes and at different times. You will receive a confirmation email for each shipment. The email also lists the items that have already shipped and those still to be shipped. We do not charge extra for these split shipments.

Refunds and Credits

We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return.

Non-Gift Returns of Merchandise paid by Gift Card

All non-gift returns of merchandise paid via gift cards will be refunded to the original gift card.

Returns to Our Processing Center

You may also mail returns via the US Postal Service or UPS to the address below. We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.

CoolStuffExpress.com
Returns Processing Center
1104 E. Jackson Street
El Campo, TX 77437

Exchanges

Our associates will be happy to assist you with exchanges or replacements for coolstuffexpress.com items purchased through our online store or received as gifts. For exchanges of mis-sent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.