“I had the right to remain silent... but I didn't have the ability”
We love to hear from our customers! If you've got a comment, suggestion - let us know!
You can e-mail us at firstname.lastname@example.org
We treat customer service not as a "cost center", like nearly all companies do these days, but an integral part of making happy, committed customers who also act as evangelists. It works.
In order to do that, you need to have a devoted, dedicated customer service staff as well -- and CoolStuffExpress has done some unique things there that merit this understanding.
We don't do many of the typical call center things: no scripts, no robotic behavior, no time limits on calls and no limits on what the customer service reps can do to make customers happy.
We have more customer smiles than any retailer.
Recent comments from our "cool" customers!
Thank you so much for the prompt delivery of our math clock! We are a Foundation that focuses on supporting areas of math, science and engineering and this was a perfect addition to our office. We will keep your company website on hand in the event that we are looking for other fun science-related items in the future.
I have previously ordered gifts from your website & delivery is always very, very quick & the gifts are always well received. I love that I can come onto this website without having a clue what I want to buy as a gift for someone & yet I ALWAYS find something they will love...and it's something they would never expect, something different. This is the first place I come to for all my stuff now!
Karen S., New York, N.Y.
Fantastic service. Prompt delivery. Easy order instructions and product ordered was also cheaper than other sites! Most definately ordering any unique presents from you again. I also thought the quality of the gifts I ordered was far better than appeared in the picture. Brilliant! Brilliant! Brilliant!
-Claire, K., Greenvile, S.C.
Thank you for your exceptional service and support. I love your “Stuff”!
- David, B., Cinn., Ohio
Wow! You guys really do ship fast. I needed my order on Thursday and it arrived 3 days earlier then I expected. This is truly one of the best on-line shopping experiences I have ever had.
- Blake M., Brighton, MI
Karen S., New York, N.Y.-Claire, K., Greenvile, S.C- David, B., Cinn., Ohio - Blake M., Brighton, MI
The table decorations arrived and were simple stunning for my wedding. Thank you for the help and fast shipping. I needed them ASAP and your company delivered! Refreshing.
- Barb K., FT. Worth Texas
Absolutely the best on-line service I have ever had. Placed an order from Amaz** the same day and my order from you arrived 5 days before theirs did!
- Jacob S. Madison, Wisconsin
Thank you for the prompt shipment of our science kits. The kids in the class all loved them and had tons of fun with the experiments. We’ll be ordering more for the next solar powered project for this class.
- Hannah G. – Mesa AZ
We love the personal attention given to us from your company. It’s a pleasure to know that there are still companies like yours that believe in service.
- Andrew K. Oxnard, CA
COMPLETELY 100% SATISFIED!! From the customer service when ordering to delivery in TWO days during CHRISTmas….WOW!! Items were great, can’t wait to give as gifts! I will definitely shop here again and tell others about this site!! Thanks again!!
- Mischelle Corpus Christi, TX
As a first time buyer, I was very impressed with your speed and efficiency of handling my order. I placed the order# 103577 for a Marshmallow Blaster on 11/26 and it came today. Now that's service!!!
- David K.
Just got my lights today and they are great! very cool. Wanted to tell Connie thanks. she is super helpful and very nice. i will shop with you again.
Knocked my socks off with your customer service. Ordered on a Monday and the package arrived on Wednesday. Wow!
- Marshal W. - Toledo OH
I wanted to tell you that the kids absolutely love the FunFlyStick. It’s so cool and everyone we show it to wants one for Christmas. You have some of the most unique items for sale in your store and I’ll be back for more.
- Carol N. - Seattle, WA
I could not find a comment section on you products site to leave my compliments. If you have one please feel free to add mine. I purchased a 16" plasma plate as well as a 12" and a 10" disk. This transaction has been the best online transaction(not One of the best, but THE best) I have ever had. I liked being able to track the shipping progress but the email communication was great. I will feel even more comfortable the next time I order from Cool Stuff Express and there will be a next time. My first annual (in the basement) Haunted House will be 10 times better with the 16" plasma plate mounted on my faux electric chair. Thanks again for the fast shipping and no hassle transaction, this web site is AWESOME!!!
- Russell M.
My son loves both his plasma ball & test tube. What great gifts you offer to stimulate young thinking and curious minds. Fast shipping and excellent packaging for the the glass plasma ball!
See you at Christmas!
Gwen - Pittsburgh, PA
I want to thank Cool Stuff Express for the excellent service you recently provided. I know that this was a complex order by requiring a large quantity in such short notice. Cool Stuff Express was the only company that was able to fill our order. We are please to report that the event was a huge success and everyone loved the science party. You truly have the coolest stuff!
- Northwest School District – San Antonio, Texas
Great service and speedy shipping. What more can you ask for. I’ll be back.
- Kelly M. – Indianapolis
Awesome Stuff. Thanks again, (special Thanks to Connie for all the help).
Jeff S. – NASA Space Center
Extremely fast shipping!
- Scott. R.
What a smashing hit the Cool Jewels turned out to be. Groovy!
Hey, a quick note to pass on to your people there. This was the fastest shipping time I have EVER received. Ordered on Sunday and arrived on Tuesday.
- Sanderson M.
Forget Mega-Wal*art. “Same-same you long time” clone stuff you get everywhere on every block, but with your store it’s all different and fun…
- Ron G.
I like sites that are layed out like your site. Very easy to run through categories and see what is available without any mess or fuss. Just easy and simple to navigate. Plus your prices were lower than a lot of other sites that had the same products but priced much, much higher than needed to be. I see sites like that and all I think are "Money Grubbers". Not your site. Clean and crisp, easy and direct. - Our WebMaster is grinning all over this customer comment!
Great Service, very professional!
Everything was timely & tracking easy
I very much appreciate the attitude of CoolStuff's company as reflected not only in the efficiency of their product delivery, but in the humerous tone of info provided and, most of all, their "mission statement". If you ever need the services of a home-based medical transcriptionist, please let me know so I can apply!
Outstanding. It's not often I feel compelled to offer a testimonial for product or services rendered. More often than not, online providers hand you no better than mediocre offerings. Cool Stuff Express is a refreshing change. It was a true pleasure dealing with Cool Stuff Express. Job well done!
Clay, Columbia, MO
Cool. Thank you much. We will be buying more.
Bob, Ft. Meyers, Florida
Thank you for getting the Marshmallow guns to us in time for the birthday party. It arrived in 2 days (that’s record time!). We appreciate your great service.
Sue, Lake City MN
I wanted to drop you a line and let you know that we love the plasma disks we purchased. These are so hard to locate and you have a great selection.
Maya, Green Bay, WS
My name is Denise I bought the plasma Ball and zen dolphin from you I'm very happy with them both. I enjoy looking for novelity items. If you keep selling interresting things you can count on a buyer.
Thank you for the recommendation on the Uncle Milton HomeStar Projector. I was thinking that this would be a cheap unit for the price (much less than the Sega), but am pleased with it's performance. I wanted to give you my feedback on this. Now we go to sleep everynight under the stars! We think you have a lot of cool stuff on your website. Impressed.
Sterling, El Campo, TX
Hi, we ordered the green laserstars projecter and let me tell you that the effect is awesome! We used this in a play to project the star pattern on the stage background and it was perfect. We appreciate you getting to us quickly as you know "The show must go on"!
Colin, New York City, NY
I wanted to write and tell you how much we enjoy the oggz we purchased from your store. Our Son takes it everywhere with him and he uses it as a night light (it's his monster stopper!). We didn't expect it to arrive as fast as it did! Wow! Your shipping department is on the ball!
Blake S, Chicago, IL
I really appreciate that the items were received before my holiday travels! Thank you,
I had to change my order after I submitted I called the hotline and they changed it right then. I spoke with Connie, and she was wonderful. She quickly handled my problem and was very nice.
Just wanted to let you know I received the lava lamp. Thank you for your service in always replying promptly to my emails. Because you were always helpful and efficient, I will most certainly use your company again, when I need a gift.
Merle B. - Los Angeles, CA, USA
Received the order today - luv it! thanx so much!
Brooke F. - Sleepy Hollow, NY, USA
I'm so excited. I received the first package today and I love each and every piece. I am so happy that I found your website and I'll wait patiently for my second package.
Geraldine G. - Stillwater, OK, USA
Thanks so much they arrived yesterday and my husband loves them.
Tim C. - Atlanta, GA, USA
THANK YOU! I AM DELIGHTED WITH MY PURCHASE.(Homestar Planetarium)
Biron C. - Traverse City, MI, USA
I received my package. I LOVED them!!!
Krista V. - Billings, MT, USA
Thank you very much for your great service. Shipping was very fast!
Jamie K., Poteet, TX, USA
Just received my order!!! I Love it!!! It is sooo cool in real life!!! Most Unique. YOUR THE BEST!!! I was so afraid it would not get to me on time here in time, it really got here fast, Thank you, Thank you, Thank you.
Shirley A. - Tampa, FL, USA
The package was delivered. Thanks for the prompt Response. It is a beautiful light!
Bob P. - Detroit, MI, USA
You have excellent customer service skills! Thank you very much for your attention to this matter. Have a great day.
Sue J. - Truckee, CA, USA
Thank you for that information. From your website I ascertained that the shipping was only five working days... however I received the package today and am very happy - thanks!
Tammi W. - Manchester, UK
Thank you, Connie. It's so pretty - I think she'll love it. I'm glad I found your site.
Andrea B. - Valley Village, CA, USA
Thank you very much for the fast response! Thanks for the shipping update. I love your website and will be recommending it to friends!
Katie T. - Arlington, VA, USA
Hello! I'm Samual from Brazil. I'm not good at English. Sorry. Goods arrived today. They are a nice clock and light. I will place an order again. Thank you.
Sachiko S. - Rio, Brazil
Thank you for all your help in the past. The light for my niece is so beautiful and was such a big hit with everyone, people were asking for the website.
Lynne G. - South Berwick, ME, USA
Thanks for great service! Kathryn
Kathryn B. - Parkersburg, WV, USA
Just received Thermometer today, and I am delighted. Thank you so much!
Tracy F. - Toledo, OH, USA
Thanks, the clocks arrived this week and I just picked it up from the post office today. It is lovely, I am very happy with it.
Susan K. - New York, NY, USA
Just wanted to say thanks so much for the super-fast shipping on my order! It's a beautiful lamp and I can hardly wait to give it to my nephew. Thanks again!
Jacky Z. - Regina, Saskatchewan, Canada
Thank you so much for your exemplary customer service and care. The stuff arrived today and I cannot thank you enough - it is lovely! I will be recommending your site to any of my friends who wish to get wonderful customer service and beautiful, original products they will adore. Thank you again for your wonderful product and service - have a peaceful and prosperous new year!
Meghan J. - Carol Stream, Illinois, USA
Hello, i want to thanks for your attentions, my order arrives today and im very happy i hope i have the oportunity to make another.
Suzette A. - Baja, Mexico
"I've received today the package. I'm happy every thing is so cute and I love the giant microbes (MRSA is so cool). If I need something I'll not forget you guys."
Blandine F. - City of Industry, CA, USA
Thanks again for the good (personal) customer service I appreciate that when it "happens," as it seems it is a rarity nowadays! I will certainly revisit your web site again, it's been a pleasure."
Byron B. - Apple Valley, CA, USA
"We received the order yesterday. The Oggz I ordered are delightful, and I am sure the girls will like it. I will order from your site again."
Emily B. - Boynton Beach, FL, USA
"I just checked my office mailbox and the Plasma Disks arrived. They are even more awesome in person than they are on your web site. I love that you've added more to your web site and hope to make purchases from you again. I can't wait for my friends to receive their presents and visit your web site. And, again, thank you so much!"
Nancy G. - Chicago, IL, USA
"I got the Plasma 360 ball and my boyfriend thought it was absolutely the greatest thing he has ever seen (a true geek). Thank you for the fast delivery and impressive customer care."
Albert C. - Portland, OR, USA
"The clock is magnificent. Even better then the picture. Thank you all for your help."
Linda J. - New York, NY, USA
"Thank you for the clip on plasma disks - we’re gong to a New Years bash and I think they are amazing. I just got it and wanted to thank you for the great service. I will let people know where I got it.
Elizabeth K. – San Antonio, TX, USA
"I received the plasma sculpture and it looks wonderful. It was the first time I bought online and it was a great experience. Thank you for all the help and information."
Helena B. – Long Island, NY, USA
"I received the package today and was very happy with (the) KHET Game... I am very happy to have purchased the game and may get some other cool stuff later in the year... Thank you for all the email updates and look forward to purchasing more from you in the future!"
Charlie P. – Indianapolis, IN, USA